IT Technician - C-CORE

At C-CORE, we are committed to investing in people and creating a dynamic and rewarding employment experience. We are seeking an IT Technician to join our skilled Corporate Services Team. This position is based in St. John’s, NL.

If you have a passion for solving technical challenges, supporting users, and ensuring the seamless operation of IT systems that enable cutting-edge research and engineering work, this opportunity may be for you. Our teams drive innovation in fields such as defense, climate resilience, remote sensing, and energy; your work will help keep these mission-critical operations running smoothly.

Are you enthusiastic about technology, attentive to detail, and motivated to support a diverse team of engineers, scientists, and corporate staff? Do you thrive in a dynamic environment where every day presents new technical challenges? If so, we want you on our team!

About C-CORE

C-CORE conducts R&D and provides research-based advisory services, delivering innovative engineering and technology solutions to national and international clients. For over 50 years, we have built a world-class team of professionals in Remote Sensing and Oceans & Energy.

We are global leaders in Earth Observation and geospatial intelligence, with our flagship platform Coresight driving major contracts in defense, environmental monitoring, and advanced R&D. As we grow, our IT infrastructure and staff support services are essential to our success, and this is where you come in.

Join us as we expand our team and deliver exceptional IT support that keeps our people productive and our innovation strong.

Position Overview

As an IT Technician, you will be the first point of contact for staff seeking technical assistance. You will troubleshoot hardware and software issues, support a wide variety of devices, maintain systems, and contribute to projects that improve our corporate IT environment.

You will work closely with the IT Manager and Systems Administrator to deliver efficient, reliable, and secure IT services across the organization.

Key Responsibilities

· Provide first-line technical support to staff via phone, email, chat, and in-person.

· Install, update, and configure operating systems and software applications.

· Set up and maintain computer hardware including desktops, laptops, mobile devices, and printers.

· Troubleshoot software, hardware, and peripheral issues to minimize downtime.

· Deliver IT orientations and user training to ensure effective use of IT resources.

· Log, track, and resolve help desk tickets with clear communication and documentation.

· Document troubleshooting procedures and technical solutions to support knowledge sharing.

· Assist with IT-related meetings including audio-visual setup and troubleshooting.

· Update the asset management system to maintain accurate inventory records.

· Contribute technical input to ongoing departmental projects.

· Collaborate regularly with internal teams such as HR, Finance, and Operations to support their technology needs.

Desired Qualifications

· Degree or Diploma in a computer-related field.

· Minimum 2 years of IT support experience.

· Knowledge of:

  • Computer hardware and peripherals
  • Operating systems (Windows, macOS, Linux)
  • Microsoft 365 applications including Teams, Outlook, OneDrive, and SharePoint
  • Microsoft Office Suite
  • Remote desktop tools and system monitoring tools
  • Cybersecurity fundamentals including access controls and best practices
  • Networking experience (switching, routing, Wi-Fi diagnostics, network configuration)

· Strong troubleshooting and problem-solving skills.

· Excellent written and verbal communication abilities.

· Ability to prioritize tasks effectively and manage time efficiently.

· Ability to explain technical information clearly and provide training to users.

· Ability to work independently and collaboratively within a team.

· Ability to adapt to evolving technologies and maintain up-to-date technical knowledge.

· Demonstrated commitment to customer service and attentive listening.

Why Join Us?

C-CORE offers competitive salaries and benefits, including attractive vacation entitlements and comprehensive medical and dental plans. We support professional development and personal growth. Here’s what makes this role special:

Impact: Your work keeps critical research, engineering, and national and international projects running smoothly.

Innovation: Support teams working on cutting-edge solutions in AI, remote sensing, defense, environmental monitoring, and more.

Collaboration: Join a team that values curiosity, problem-solving, and continuous learning.

Growth Opportunities: This role provides excellent opportunities to expand your technical skills, take on new responsibilities, and advance your career in a dynamic IT environment.

Submit Resume

C-CORE thanks all those who apply; however, only those whose skills most closely match the position will be contacted.